How does shipping work with Hellens Tea?
Therefore, the orders on the website deliver to address FREE Shipping via Economy Post. Generally, we dispatch from Sri Lanka within 3 -5 business days. Average delivery lead times vary according to the country of destination selected by the client.
Who will deliver my order (Shipping)?
All website`s orders will be shipped by economy shipping (Normal Post) to your doorstep.
The client will receive a tracking number to trace the parcel after the shipment. Large orders ship by SEA (Lower rates) or Air shipping with our Shipping agent.
DHL, FedEx, Aramex, and EMS shipping can be arranged upon your request.
How To Track Your Order?
To track your delivery, we provide the tracking website with a dispatch message after the shipment.
Please note there can be a delay in our couriers’ tracking systems picking up consignment numbers. Therefore, if you’ve received an email saying your order’s been sent, but it’s not showing up on their system, don’t panic. Just give it 24 hours and try again.
What if my order is later than expected?
If your order hasn’t reached you (The orders placed on our website), the best first step is to contact your local post office in case they are holding the package for you.
You’d be surprised, how often this is the case! if your local post office was not able to help, contact us and we’ll work with you to find a solution. When contacting us, let us know your order tracking number and the full correct delivery address, Therefore, our team can assist you as quickly as possible!
For further details relating to our rate and our delivery arrangements, please contact us.