This is the Return and refund Policy for all tea products purchased from Hellens Tea(Pvt) Ltd, a company registered in Sri Lanka.
We need you to be delighted, with the all tea products we provide, but if for any reason you are not completely satisfied with any of tea products you order from us, simply return it to us within 3 business days from the receipt of Product to get fully refund.
You can return any Tea product purchased on our website www.hellenstea.com to
Address: HELLENS TEA (Pvt) Ltd,
NO 07, PALAWATHTHA ROAD, STANLYTHILAKARATHNA ROAD, 10250, NUGEGODA,
Return and refund Policy guides you to get refund if you are not interested in our teas.
We will be happy to refund exchange or issue a voucher to spend with us on a future occasion, provided the product has not been worn and is returned in its original condition and include the original box and receipt.
The item is your responsibility until it reaches us. For your own protection, we recommend that you obtain a free proof of postage from the Post Office and send the parcel using a delivery service that insures you for the value of the goods.
Note: The cost of returning the item to us is your responsibility.
Once your return is received and inspected by our team (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment.
Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to be posted to your account.
Our customers are our friends first and clients second.
Please contact us if you have any concerns we will gladly replace or refund any product that doesn’t meet your expectations