Return and Refund

  • Return

This is the Return and Refund Policy for all tea products purchased from Hellens Tea(Pvt) Ltd, a company registered in Sri Lanka.

We need you to be delighted, with all tea products we provide, but if for any reason you are not completely satisfied with any of tea products you order from us, simply return it to us within 3 business days from the receipt of Product to get a full refund.

Therefore, You can return any Tea product purchased on our website www.hellenstea.com to

Address: HELLENS TEA (Pvt) Ltd,

NO 07, PALAWATHTHA ROAD, STANLYTHILAKARATHNA ROAD, 10250, NUGEGODA,

SRI LANKA

Email: [email protected]

  • Refund

Return and refund Policy guides you to get a refund if you are not happy with our teas.

We will be happy to refund exchange or issue a voucher to spend with us on a future occasion, provided the product has not been worn and is returned in its original condition and include the original box and receipt.

The item is your responsibility until it reaches us. For your own protection, we recommend that you obtain a free proof of postage from the Post Office and send the parcel using a delivery service that ensures you for the value of the goods.

Note: The Postal service tracking working and you receive the picture of the package means, the package has been sent to the given address but the postal service delay to deliver the package.

In this case, the sender of the package (Hellens Tea) is not liable to refund the order amount until we receive a reasonable solution. to avoid this type of rare incident you can get the package from 3rd party courier companies such as DHL, FedEx, UPS. we can arrange it upon your request.

 The cost of returning the item to us is your responsibility. 

Once your return is received and inspected by our team (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment.

But, It may take additional 2-10 business days to credit to your account. 

Our customers are our friends first and clients second.

Please contact us if you have any concerns we will gladly replace or refund any product that doesn’t meet your expectations

Email: [email protected]