Frequently Asked Questions(FAQ)

  • How to order from Hellenstea.com?

You can choose any tea product, you  want “Buy Now” then your products will show in shopping cart to select weight of tea you want to buy, select and “Add to cart”, after that “View Cart” in next step there will be your selected product of tea and weight  Click “Proceed to Checkout”,  then you can fill all your billing and shipping information  and there will be payment method to select, agreeing the terms and condition you can Place order, after the purchase you will receive payment receipt information.

you will be received your tracking number of the shipment once dispatched the order. tracking number will be sent to your email inbox. 

  • I want to order from your site, but I want to get a sample first. Can I? What is the minimum order?

Yes, you can any of tea samples (5 samples) free before your original order. we recommend you to try our samples before the order. please note our normal sample pack weight is around 30g – 40g.

No minimum order with us. you can try any quantity to test.

  • Shipping cost for a sample order?

All samples are totally free but samples courier cost which is 25 USD should be paid by the customer. you will receive the tracking number of samples once shipped

Have other questions? Or suggestions for how we can make the service better?

We’d love to hear from you. Please send us an email with your thoughts: [email protected]