FAQ

Frequently Asked Questions(FAQ)

  • How to order from Hellenstea.com?

  1. You can choose any tea product, you want to “Buy”
  2. Then your products will show in the shopping cart to select the weight of tea you want to buy, select and “Add to cart”,
  3. After that “Proceed to Checkout”,  
  4. Then you can fill all your billing and shipping information and there will be payment method to select, agreeing on the terms and condition
  5. Now you can Place an order, after the purchase you will receive payment receipt information to your email.

you will be received your tracking number of the shipment once dispatched the order. The tracking number will be sent to your email inbox. 

  • I want to order tea, but I want to get a sample first. Can I? 

Yes, you can get any kinds of FREE tea samples (5 samples per time) before your original order. we recommend you to try our samples before the order. please note our normal sample pack weight is around 30g – 40g.

  • What is the shipping cost for a sample?

All samples are totally free but samples courier cost which is 25 USD should be paid by the customer. you will receive the tracking number of samples once shipped via EMS

  • What is the minimum order?

Our MOQ is 500 kg per tea variety

Have other questions? Or suggestions for how we can make the service better?

We’d love to hear from you. Please send us an email with your thoughts: [email protected]enstea.com