How does shipping work with Hellens Tea?
At Hellens Tea, We provide various shipping options on our website, including Free shipping, express, and expedited options. We dispatch orders from our warehouse within 3 business days, and delivery lead times vary by destination.
Shipping & Delivery Details
| Shipping method | Carrier | Delivery time |
| Expedited shipping | FedEx, Aramex, UPS, and DHL | 1-5 days, up to 5* |
| Air shipping for large orders | Shipping agent | 1-3 days, up to 5* |
- Most deliveries will be made within the usual timeframe if there are no customs or flight delays.
- Import duties, import taxes, and other import charges are not included in the item price. These charges are the buyer’s responsibility. Please check with your country’s customs office or local authorities to determine what these additional costs will be before you buy.
Who will deliver my order (Shipping)?
You can select shipping options from the website and we use FedEx, DHL, UPS, or Aramex for delivery. Once your order is dispatched, you will receive tracking details via email. Use the carrier’s tracking system to monitor your order’s journey.
What if my order is later than expected?
To locate your order, please check with your local courier office in case they are holding it. It’s a common occurrence! If not, contact us with your tracking number and correct delivery address for a speedy resolution. To help us quickly resolve any delivery issues, please provide your order tracking number and accurate delivery address when contacting us.
For further inquiries on rates and delivery arrangements, reach out to us via email [email protected]