This Privacy Policy governs the manner in which Hellens Tea collects, uses, maintains, and discloses information collected from users of the Hellens Tea website. This Privacy Policy applies to the Website and all products and services offered by the Company.
1. Information Collection
a. Personal Identification Information
We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or interact with other activities, services, features, or resources available on our Website. Users may be asked for their name, email address, mailing address, phone number, and payment information as appropriate. Users may also choose to browse our Website anonymously.
b. Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer or device used, the operating system, Internet service providers, and other technical information.
2. Information Usage
a. To Process and Fulfill Orders
We may use the information you provide to process and deliver your order and to provide customer support related to your order.
b. To Send Periodic Emails
We may use the email address to send User information and updates about their order. It may also be used to respond to inquiries, questions, and/or other requests. If the User decides to opt into our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are provided at the bottom of each email, or the User may contact us via our Website.
c. To Improve Customer Service
The information you provide helps us respond to your customer service requests and support needs more efficiently.
d. To Personalize User Experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
e. For Trend Analysis
We may use non-personal identification information for analyzing trends, administering the Website, tracking users’ movements on the Website, and gathering demographic information.
3. Information Protection
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.
4. Information Sharing
We do not sell or share your personal information with third parties. However, we may disclose your information to third parties that provide services to us, such as payment processing, shipping, and customer service. These third parties are required to keep your information confidential and secure.
5. Changes to this Privacy Policy
We have the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect.
6. Your Acceptance of These Terms
By using our Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
7. Third-Party Privacy Policies
Our Privacy Policy does not extend to other advertisers or websites. We recommend reviewing the Privacy Policies of third-party ad servers for comprehensive information and opt-out instructions.
8. Contact Information
If you have any questions or concerns about this Privacy Policy or the practices of our Website, please contact us at [email protected].